SMB Growth & Retention Account Manager

ZoomInfo; Bethesda (MD); Hybrid; USD 70,000 - 78,000; Full time

Benefits offered by this job

Medical Benefits

Dental & Vision

401k Matching

Parental Leave

Job summary

ZoomInfo is seeking an SMB Account Manager to upsell and retain a portfolio of SMB customers (under 100 employees). You will drive growth, exceed quotas, and work with a high-performing team to deliver value to clients.

In this hybrid role, you’ll manage ~250 existing accounts, run online demos, forecast pipelines in Salesforce, and collaborate with colleagues to close deals over the phone. Prior AM experience and CRM familiarity preferred.

Qualifications

• 2+ years of account management with quota attainment.
• Ability to deliver a message across all levels.
• Experience in transactional and solution selling.
• Strong interpersonal and organizational skills.
• High energy with a can-do attitude.
• CRM/Salesforce knowledge; familiarity with ZoomInfo a plus.

Responsibilities

• Manage a book of ~250 existing accounts with retention and growth.
• Generate new business opportunities through referrals within existing clients.
• Deliver engaging online product demos to captivate and convert clients.
• Forecast and manage pipeline in Salesforce.
• Collaborate with team to close deals over the phone.
• Target key contacts within existing clients in vertical markets.
• Be well-prepared for client meetings with thorough preparation.

Skills

Account management

Quota attainment

Sales cycle

Communication

CRM Salesforce

Relationship building

Independence

ZoomInfo knowledge

Tools

Salesforce

Job description

ZoomInfo is seeking an SMB Account Manager to upsell and retain a portfolio of SMB customers (under 100 employees). You will drive growth, exceed quotas, and work with a high-performing team to deliver value to clients.

In this hybrid role, you’ll manage ~250 existing accounts, run online demos, forecast pipelines in Salesforce, and collaborate with colleagues to close deals over the phone. Prior AM experience and CRM familiarity preferred.