SMB Renewals Manager — Growth & Retention

Procore Technologies; Carpinteria (CA); On-site; USD 75,000 - 127,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive

Job summary

Procore Technologies is seeking a Renewals Manager for SMB (Emerging) to manage renewals for a growing book of SMB customers. The role is based in Carpinteria, CA, with options for Austin, TX or Tampa, FL, and reports to the Manager, SMB Markets.

You will own contract renewals, engage customers before renewal, manage opportunities in Salesforce, forecast accurately, and drive upsell when possible. A Bachelor's degree and 1+ years SaaS sales or account management are preferred.

Qualifications

• Bachelor’s degree preferred, or equivalent work experience.
• 1+ years of demonstrated B2B sales, account management, preferably in SaaS.
• Strong work ethic and a desire to win.
• Proven ability to communicate effectively via telephone and email with customers.
• Highly skilled at building and maintaining strong rapport with customers.
• Skilled negotiator.
• Ability and resilience to work in a fast-paced sales environment.
• Self-aware, reflective, and able to digest feedback critically and adapt to overcome challenges.
• Experience with CRM and opportunity management systems, preferably Salesforce.com.
• Proficiency with Microsoft Office products and online collaboration tools.
• Familiarity with the construction or SaaS industry is a plus.

Responsibilities

• Oversee renewals for assigned SMB accounts to ensure timely execution.
• Proactively engage with customers before renewal dates to assess satisfaction and needs.
• Maintain accounts and opportunities within Salesforce.com.
• Provide forecasts and reports on sales activities and projects.
• Perform high-volume pre-call research and planning.
• Identify upgrade/expansion opportunities and partner with upsell reps.
• Own contract processes including quotes, order forms, and signatures.
• Achieve or exceed monthly and quarterly renewal targets.
• Obtain repeat business, referrals, and references by understanding customer requirements.

Skills

B2B sales

Account management

SaaS experience

Negotiation

Salesforce CRM

Communication

Education

Bachelor's degree or equivalent

Tools

Salesforce

Microsoft Office

Job description

Procore Technologies is seeking a Renewals Manager for SMB (Emerging) to manage renewals for a growing book of SMB customers. The role is based in Carpinteria, CA, with options for Austin, TX or Tampa, FL, and reports to the Manager, SMB Markets.

You will own contract renewals, engage customers before renewal, manage opportunities in Salesforce, forecast accurately, and drive upsell when possible. A Bachelor's degree and 1+ years SaaS sales or account management are preferred.