SMB Renewals Manager — SaaS Growth & Retention

Procore; Carpinteria (CA); On-site; USD 92,000 - 127,000; Full time

Benefits offered by this job

Equity compensation

Bonus opportunity

Job summary

Procore is seeking a Renewals Manager, SMB (Emerging) to join our Sales team in managing contract renewals for small and medium business accounts in a fast-paced construction software environment. You will focus on timely renewals, value-based negotiation, and customer retention for a defined book of business.

You will engage customers well before renewal, manage opportunities in Salesforce, and collaborate with upsell teams to drive expansions while meeting monthly and quarterly targets.

Qualifications

• Bachelor's degree preferred or equivalent work experience.
• 1+ years of demonstrated B2B sales in SaaS.
• Strong work ethic and a desire to win.
• Proven ability to communicate effectively via telephone and email.
• Skilled at building and maintaining strong rapport with customers.
• Proficient negotiator.
• Experience with CRM and opportunity management systems.
• Familiarity with the construction or SaaS industry is a plus.

Responsibilities

• Oversee all assigned contract renewals to ensure timely execution.
• Proactively engage with customers well in advance of their renewal date to understand their satisfaction, usage, and future needs.
• Manage and maintain accurate accounts and opportunities within Salesforce.com.
• Maintain accurate and up-to-date forecasts; provide sales management with reports on sales activities and projects as requested.
• Conduct daily activities including: Pre-call research and planning to make a high volume of calls per day.
• Identify potential upgrade and/or expansion opportunities and partner with upsell reps.
• Own contract processes, including quote creation, sending of order forms, and tracking signature progress.
• Achieve or exceed monthly and quarterly targets.
• Obtain repeat business, referrals, and references by applying an understanding of the unique requirements of your customers.

Skills

SaaS sales

B2B sales

Account management

Salesforce

CRM

Negotiation

Communication

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Procore is seeking a Renewals Manager, SMB (Emerging) to join our Sales team in managing contract renewals for small and medium business accounts in a fast-paced construction software environment. You will focus on timely renewals, value-based negotiation, and customer retention for a defined book of business.

You will engage customers well before renewal, manage opportunities in Salesforce, and collaborate with upsell teams to drive expansions while meeting monthly and quarterly targets.