SMB Renewals Manager (Emerging) – Growth & Retention

Procore; Tampa (FL); On-site; USD 55,000 - 76,000; Full time

Job summary

Procore is seeking a Renewals Manager, SMB (Emerging) to drive timely contract renewals and maximize retention for a book of small and mid-sized customers in the construction SaaS space. You will manage renewals, negotiate terms, and execute contracts, reporting to the Manager, SMB Markets.

Based in a Procore office (Carpinteria, CA; Austin, TX; or Tampa, FL), you will partner with customers, upsell teams, and keep Salesforce up to date while hitting monthly and quarterly targets.

Qualifications

• Bachelor's degree preferred, or equivalent work experience.
• 1+ years of demonstrated B2B sales, account management, preferably in SaaS.
• Strong work ethic and a desire to win.
• Proven ability to communicate effectively via telephone and email with customers.
• Highly skilled at building and maintaining strong rapport with customers.
• Skilled negotiator.
• Ability and resilience to work in a fast-paced sales environment.
• Self-aware, reflective, and able to digest feedback critically and adapt.
• Experience with CRM and opportunity management systems, preferably Salesforce.com.
• Proficiency with Microsoft Office products and online collaboration tools.
• Familiarity with the construction or SaaS industry is a plus.

Responsibilities

• Oversee all assigned contract renewals to ensure timely and accurate execution.
• Proactively engage with customers ahead of renewal to assess satisfaction and needs.
• Manage and maintain accurate accounts and opportunities within Salesforce.com.
• Maintain accurate forecasts; provide reports on sales activities and projects.
• Daily activities including pre-call research and high-volume calling.
• Identify upgrade/expansion opportunities and partner with upsell reps.
• Own contract processes, including quotes, order forms, signatures.
• Achieve or exceed monthly and quarterly targets.
• Obtain repeat business, referrals, and references by understanding customer requirements.

Skills

B2B SaaS sales

Contract renewals

Salesforce CRM

Negotiation

Customer rapport

Communication

Office tools

Upsell coordination

Fast-paced work

Education

Bachelor's degree or equivalent experience

Tools

Salesforce.com

Microsoft Office

Job description

Procore is seeking a Renewals Manager, SMB (Emerging) to drive timely contract renewals and maximize retention for a book of small and mid-sized customers in the construction SaaS space. You will manage renewals, negotiate terms, and execute contracts, reporting to the Manager, SMB Markets.

Based in a Procore office (Carpinteria, CA; Austin, TX; or Tampa, FL), you will partner with customers, upsell teams, and keep Salesforce up to date while hitting monthly and quarterly targets.