SMB Onboarding Specialist: Drive Adoption & Retention

Connecteam; Jersey City (NJ); Remote; USD 70,000 - 90,000; Full time

Job summary

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through the onboarding process, helping them configure and adopt Connecteam to fit their operations.

You will deliver tailored trainings, drive quick wins, and establish best practices to boost adoption, retention, and measurable value in a dynamic startup environment. Join a team focused on helping frontline teams work smarter and stay connected.

Qualifications

• 2+ years of SaaS onboarding or customer-facing experience.
• Experience with SMB clients is a plus.
• Strong presentation and training abilities.
• Able to learn and explain software quickly.
• Excellent organization and multi-project management.
• Thrives in a fast-paced startup environment.

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation.
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs.
• Guiding customers to quick wins that showcase the platform's value and increase adoption.
• Ensuring customers establish strong usage habits that drive retention and satisfaction.
• Identifying at-risk clients early and creating proactive strategies to mitigate churn.

Skills

SaaS onboarding

SMB experience

Presentation skills

Training skills

Tech-savvy

Project management

Team player

Job description

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through the onboarding process, helping them configure and adopt Connecteam to fit their operations.

You will deliver tailored trainings, drive quick wins, and establish best practices to boost adoption, retention, and measurable value in a dynamic startup environment. Join a team focused on helping frontline teams work smarter and stay connected.