SMB Onboarding Lead: Fast Adoption & Impact

Connecteam; Denver (CO); Remote; USD 70,000 - 90,000; Full time

Job summary

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through their first days with our product, ensuring successful adoption and measurable value.

You will deliver tailored training, configure the app to each client’s needs, identify quick wins, and establish best practices to drive retention. This role thrives in a fast-paced startup environment and values empathy and energy.

Qualifications

• 2+ years in SaaS onboarding or customer-facing roles.
• Experience serving SMB clients is a plus.
• Strong presentation and training abilities.
• Tech-savvy with quick learning of software.
• Highly organized with multi-project management.
• Thrives in a fast-paced startup environment.
• Positive attitude, empathy, and high energy.

Responsibilities

• Managing end-to-end onboarding process for SMB customers.
• Delivering tailored training sessions for Connecteam configuration.
• Guide customers to quick wins to increase adoption.
• Ensure customers establish strong usage habits to drive retention.
• Identify at-risk clients early and develop churn-mitigation strategies.

Skills

SaaS onboarding

SMB experience

Presentation skills

Training delivery

Project management

Tech literacy

Team player

Job description

Connecteam is seeking an SMB Onboarding Manager to guide small and growing businesses through their first days with our product, ensuring successful adoption and measurable value.

You will deliver tailored training, configure the app to each client’s needs, identify quick wins, and establish best practices to drive retention. This role thrives in a fast-paced startup environment and values empathy and energy.