Smartphone Sales & Service Specialist

T-MOBILE USA, Inc.; Oxnard (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will grow in customer service and sales, using digital tools to show network coverage and benefits while completing required training to deepen product knowledge. The role emphasizes building relationships and delivering personalized solutions to enhance customer loyalty and a seamless shopping experience.

Qualifications

• High School Diploma/GED (Required).
• 6 months of customer service and/or sales experience, Retail environment (Preferred).
• At least 18 years of age and legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to assist customers with technology and service needs in a fast-paced retail setting.

You will grow in customer service and sales, using digital tools to show network coverage and benefits while completing required training to deepen product knowledge. The role emphasizes building relationships and delivering personalized solutions to enhance customer loyalty and a seamless shopping experience.