Mobile Sales & Service Specialist

T-Mobile; Rialto (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Stock grant

Employee stock purchase plan

401(k)

Paid time off

Tuition assistance

Job summary

T-Mobile USA, Inc. is hiring for a Retail Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting.

You will use digital tools to show network coverage and benefits and complete required training to stay current on products and processes. The role emphasizes building customer relationships, delivering personalized solutions, and contributing to a seamless shopping experience.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.

Responsibilities

• Develop proficiency in customer service and sales to provide personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage and service benefits during interactions.
• Complete required training to build knowledge of products, services, systems, and processes.
• Engage customers by exploring needs and providing hands-on demonstrations of technology and accessories.
• Additional duties/projects as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is hiring for a Retail Mobile Associate to engage customers and guide them through technology and service solutions in a fast-paced retail setting.

You will use digital tools to show network coverage and benefits and complete required training to stay current on products and processes. The role emphasizes building customer relationships, delivering personalized solutions, and contributing to a seamless shopping experience.