Mobile Tech & Service Sales Pro

T-MOBILE USA, Inc.; New York (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Paid time off

Paid holidays

Parental leave

Family building benefits

Job summary

T-Mobile USA, Inc. is seeking a proactive Mobile Associate to assist customers in a fast-paced retail environment.

You will build relationships by providing personalized device and service solutions, using digital tools to showcase network coverage and benefits, and completing required product training. The role emphasizes customer service, sales, and the ability to engage with customers, explain plans, and demonstrate accessories.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs.
• Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions.
• Complete required training to build knowledge of products, services, systems, and processes for effective customer support.
• Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories.
• Also responsible for other duties/projects as assigned by business management as needed.]
• Education and Work Experience: High School Diploma/GED (Required); 6 months of customer service and/or sales experience, Retail environment (Preferred).

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a proactive Mobile Associate to assist customers in a fast-paced retail environment.

You will build relationships by providing personalized device and service solutions, using digital tools to showcase network coverage and benefits, and completing required product training. The role emphasizes customer service, sales, and the ability to engage with customers, explain plans, and demonstrate accessories.