Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; Westminster (CO); On-site; USD 40,000 - 46,000; Part time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Paid Time Off

Paid Holidays

Medical Insurance

Dental Insurance

Vision Insurance

Mobile service discounts

Home internet discounts

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and guide them through technology and service options in a lively retail setting. You’ll build product knowledge, demonstrate coverage, and assist shoppers while growing your customer-service and sales skills.

Training is provided to keep you updated on wireless innovations and processes. The role emphasizes teamwork, positive customer experiences, and opportunities for advancement.

Qualifications

• High School Diploma or GED required.
• 6 months of customer service or sales experience in retail preferred.
• Ability to work in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes and wireless technology.
• Collaborate with colleagues across channels to ensure a seamless customer experience.
• Handle additional duties as assigned by management.

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Retail experience (Preferred)

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers and guide them through technology and service options in a lively retail setting. You’ll build product knowledge, demonstrate coverage, and assist shoppers while growing your customer-service and sales skills.

Training is provided to keep you updated on wireless innovations and processes. The role emphasizes teamwork, positive customer experiences, and opportunities for advancement.