Mobile Tech & Service Specialist

T-Mobile; Kohler (WI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Stock grant

401(k)

Employee stock purchase plan

Paid time off

Paid holidays

Parental and family leave

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate wireless technology solutions, and guide shoppers through product and service options in a fast-paced retail setting.

You will build knowledge of plans, coverage, and devices while delivering friendly, solution-focused service and supporting teams across channels. This role emphasizes customer satisfaction and loyalty.

Qualifications

• High School Diploma/GED required.
• 6 months of customer service or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change Agility

Communication

Customer Problem Solving

Customer Service

Engaging People

Multitasking

Sales

Teamwork Orientation

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers, demonstrate wireless technology solutions, and guide shoppers through product and service options in a fast-paced retail setting.

You will build knowledge of plans, coverage, and devices while delivering friendly, solution-focused service and supporting teams across channels. This role emphasizes customer satisfaction and loyalty.