Mobile Tech & Service Specialist

T-Mobile; Waldorf (MD); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Competitive base pay

Annual stock grant

Employee stock purchase plan

Paid time off

Health/dental/vision insurance

Job summary

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate technology and service solutions, and guide shoppers through their buying journey.

You will develop product knowledge, complete training, and collaborate with teammates to deliver personalized service while contributing to customer satisfaction and loyalty. This role includes on-the-job training, incentive opportunities, and a comprehensive benefits package.

Qualifications

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment. (Preferred)

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives
• Also responsible for other duties/projects as assigned by business management as needed

Skills

Change agility

Communication

Customer problem solving

Customer service

Engaging people

Multitasking

Sales

Teamwork

Age 18+

US work authorization

Education

High School Diploma/GED

Job description

T-Mobile USA, Inc. seeks a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate technology and service solutions, and guide shoppers through their buying journey.

You will develop product knowledge, complete training, and collaborate with teammates to deliver personalized service while contributing to customer satisfaction and loyalty. This role includes on-the-job training, incentive opportunities, and a comprehensive benefits package.