Mobile Tech & Service Specialist

T-MOBILE USA, Inc.; California (MO); On-site; USD 27,552 - 34,440; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

12 paid holidays

Tuition assistance

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey to foster loyalty.

The role emphasizes strong communication, problem solving, and a customer-first mindset, with on-the-job training and opportunities to grow within the company.

Qualifications

• High School Diploma or GED is required.
• 6 months of customer service and/or sales in retail is preferred.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions.
• Utilize digital tools to demonstrate network coverage, service plans, and product features.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience.

Skills

Customer Service

Communication

Sales

Teamwork

Multitasking

Engaging People

Change Agility

Education

High School Diploma or GED

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers and facilitate their technology and service needs in a fast-paced retail environment. You will build product knowledge, demonstrate solutions, and support customers throughout their shopping journey to foster loyalty.

The role emphasizes strong communication, problem solving, and a customer-first mindset, with on-the-job training and opportunities to grow within the company.