Mobile Tech & Service Specialist

T-Mobile; Baltimore (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate our technology solutions, and guide shoppers through service plans.

You will build product knowledge, use digital tools to illustrate coverage and plan options, and collaborate with associates to deliver a seamless customer journey. The role emphasizes communication, problem solving, and a sales mindset.

Qualifications

• High School diploma or GED required.
• 6 months of customer service and/or sales experience in a retail environment preferred.
• Legally authorized to work in the United States.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Job description

T-Mobile USA, Inc. is seeking a Mobile Associate to engage customers in a fast-paced retail environment, demonstrate our technology solutions, and guide shoppers through service plans.

You will build product knowledge, use digital tools to illustrate coverage and plan options, and collaborate with associates to deliver a seamless customer journey. The role emphasizes communication, problem solving, and a sales mindset.