Smart Home Tech Support Specialist

Guardian Protection Services, Inc.; United States; On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted services

Day one benefits

Paid time-off + holidays

On-site gym membership

Continuous training

Great company culture

Job summary

Guardian Protection Services, Inc. is seeking Customer Service Representatives to be the first line of support for customers, helping them navigate technical issues with patience and clarity.

You’ll troubleshoot across devices and platforms, guiding users through real-time solutions while promoting tailored product options. We offer day-one benefits, competitive hourly pay, and a culture that values growth, teamwork, and integrity.

Qualifications

• Ability to troubleshoot software, hardware, and connectivity issues.
• Strong communication with a calm, clear phone presence.
• Genuine desire to help people and solve problems.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending tailored product solutions to drive sales.

Skills

Troubleshooting

Customer service

Communication

Job description

Guardian Protection Services, Inc. is seeking Customer Service Representatives to be the first line of support for customers, helping them navigate technical issues with patience and clarity.

You’ll troubleshoot across devices and platforms, guiding users through real-time solutions while promoting tailored product options. We offer day-one benefits, competitive hourly pay, and a culture that values growth, teamwork, and integrity.