Troubleshooting Specialist – Calm Tech Support Pro

Armstrong Group; Kittanning (Armstrong County); Sur place; USD 19 000 - 28 000; Plein temps

Avantages offerts par ce poste

Discounted services

PerkSpot benefits

Medical/dental/vision benefits

401K

Paid time-off + holidays

On-site gym membership

Discounted cafeteria

Résumé du poste

The Armstrong Group is seeking a Customer Service Representative - Troubleshooting Specialist to serve as the first line of support for customers using Guardian Protection products. You will diagnose and resolve technical issues across devices and platforms, guiding customers with calm, clear explanations and real-time solutions.

Join a team that values growth, teamwork, and integrity, with competitive hourly pay and benefits from day one.

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to troubleshoot technical issues (software/hardware).
• Patience, empathy, and clear explanations for customers.

Responsabilités

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Educate customers on safety and recommend tailored product solutions to drive sales.
• Support a fast-paced, tech-driven environment.

Connaissances

Communication

Troubleshooting

Empathy

Multitasking

Tech interest

Description du poste

The Armstrong Group is seeking a Customer Service Representative - Troubleshooting Specialist to serve as the first line of support for customers using Guardian Protection products. You will diagnose and resolve technical issues across devices and platforms, guiding customers with calm, clear explanations and real-time solutions.

Join a team that values growth, teamwork, and integrity, with competitive hourly pay and benefits from day one.