Weekend Tech Troubleshooter & Customer Support

Guardian Protection Services, Inc.; United States; On-site; USD 21,000 - 34,000; Part time

Benefits offered by this job

Discounted services

PerkSpot benefits

Day-one benefits

Gym membership on-site

Paid time-off

Career advancement opportunities

Job summary

Guardian Protection Services, Inc. is seeking a customer support professional to join our team in the United States.

You will handle inbound customer calls with professionalism and empathy, diagnosing and resolving technical issues across devices and platforms, and guiding customers through step-by-step solutions in real time. You'll promote safety by educating customers and recommending tailored product solutions to drive sales, while thriving in a fast-paced, technology-driven environment that

Qualifications

• Strong communication skills with a calm, clear phone presence.
• Proven ability to troubleshoot technical issues (software, hardware, connectivity).
• A passion for technology and a desire to learn.
• Ability to multitask and stay organized in a fast-paced setting.
• Genuine desire to help people and solve problems.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across a range of devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending tailored product solutions to drive sales.
• Support an ever-changing industry that is fueled by technology.

Skills

Communication skills

Troubleshooting

Tech enthusiasm

Multitasking

Empathy

Job description

Guardian Protection Services, Inc. is seeking a customer support professional to join our team in the United States.

You will handle inbound customer calls with professionalism and empathy, diagnosing and resolving technical issues across devices and platforms, and guiding customers through step-by-step solutions in real time. You'll promote safety by educating customers and recommending tailored product solutions to drive sales, while thriving in a fast-paced, technology-driven environment that