Smart Home & Security Customer Care Specialist

Guardian Protection; Warrendale (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Discounted services

PerkSpot benefits

Medical, dental, vision insurance

401K and paid time off

Job summary

Guardian Protection is seeking a Customer Care Specialist to be the friendly voice behind our security and smart home technology offerings. You will assist customers with alarm monitoring, billing, and device questions, delivering compassionate service and adding value through upsell opportunities.

You’ll work to build lasting relationships, offer basic product support, and help customers get the most from their Guardian systems.

Qualifications

• Patience and compassion for customers.
• Strong problem-solving and active listening skills.
• Comfort with technology and multiple systems.
• Clear, friendly written and verbal communication.
• Ability to pass a background check and drug screen.

Responsibilities

• Handle inbound calls related to alarm monitoring, home automation, and billing inquiries.
• Deliver caring, knowledgeable experiences that retain customers.
• Provide basic product support and answer questions.
• Promote and upsell products and services to existing customers.
• Build strong client relationships through proactive follow-up.

Skills

Customer service

Call center

Communication

Problem solving

Patience

Tech-savvy

Multitasking

Education

High school diploma

Job description

Guardian Protection is seeking a Customer Care Specialist to be the friendly voice behind our security and smart home technology offerings. You will assist customers with alarm monitoring, billing, and device questions, delivering compassionate service and adding value through upsell opportunities.

You’ll work to build lasting relationships, offer basic product support, and help customers get the most from their Guardian systems.