Troubleshooting Tech Support Specialist - Smart Home

Guardian Protection; Warrendale (Allegheny County); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Discounted services

Medical, dental, vision benefits

401K and paid time off

On-site gym membership

Training and advancement

Job summary

Armstrong Group is seeking Customer Service Representatives in Warrendale, PA to be the first line of support for customers using Guardian Protection products. You will troubleshoot a range of devices and services, guiding customers through solutions with patience and clarity.

We offer benefit-rich, entry-level training, competitive hourly wages, and opportunities for advancement within a tech-driven, customer-first team.

Qualifications

• Excellent verbal and written communication skills.
• Proven ability to troubleshoot software, hardware, and connectivity issues.
• Calm, empathetic phone presence with problem-solving focus.
• Willingness to learn about smart home security tech.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Educate customers on safety and tailored product solutions to drive sales.
• Support an ever-changing technology-driven industry.

Skills

Strong communication

Troubleshooting

Patience under pressure

Technology affinity

Job description

Armstrong Group is seeking Customer Service Representatives in Warrendale, PA to be the first line of support for customers using Guardian Protection products. You will troubleshoot a range of devices and services, guiding customers through solutions with patience and clarity.

We offer benefit-rich, entry-level training, competitive hourly wages, and opportunities for advancement within a tech-driven, customer-first team.