Customer Care Specialist — Smart Home & Security Support

Armstrong Group; Pennsylvania; Hybrid; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Paid time off

Paid holidays

On-site gym

Discounted cafeteria

Training & advancement

Job summary

Guardian Protection is seeking a Customer Care Specialist in Pennsylvania to be the friendly, knowledgeable voice helping customers get the most from their security systems and smart home technology.

You will handle calls about monitoring, billing, and account inquiries, delivering compassionate, solutions-focused support and promoting value-added services. Training and advancement opportunities accompany a strong, people-centered culture.

Qualifications

• Patience and genuine compassion.
• Ability to solve problems and listen.
• Comfort with technology and multitasking.
• Strong communication, clear and confident.
• High school diploma.
• Able to pass background check and drug screen.

Responsibilities

• Handle inbound calls related to alarm monitoring, home automation, billing, and account inquiries.
• Deliver caring, knowledgeable experiences that retain delighted customers.
• Perform basic product support.
• Promote and upsell products and services to existing customers.
• Build excellent client relationships by placing proactive calls to help customers benefit from our products and services.

Skills

Patience & compassion

Problem solving

Multitasking

Effective communication

Background check readiness

Education

High school diploma

Job description

Guardian Protection is seeking a Customer Care Specialist in Pennsylvania to be the friendly, knowledgeable voice helping customers get the most from their security systems and smart home technology.

You will handle calls about monitoring, billing, and account inquiries, delivering compassionate, solutions-focused support and promoting value-added services. Training and advancement opportunities accompany a strong, people-centered culture.