Home Security Care Specialist & Smart Tech Support

Guardian-Protection-; Marshall Township (PA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision

401K

Paid time off

Gym membership on-site

Discounted cafeteria

Job summary

Guardian Protection is seeking a Customer Care Specialist to serve as the friendly, knowledgeable voice for customers using security systems and smart home technology.

You will handle inbound calls related to monitoring, billing, and account inquiries, and deliver compassionate service while promoting product solutions. This role emphasizes empathy, problem solving, and clear communication to build lasting customer relationships.

Qualifications

• High school diploma required.
• Patience, empathy, and active listening are essential.
• Ability to explain security products clearly to customers.

Responsibilities

• Handle inbound calls about alarm monitoring, home automation, billing, and account inquiries.
• Deliver caring and knowledgeable experiences to retain customers.
• Assist with basic product support and upsell products/services.
• Build strong relationships through proactive outreach to maximize product benefit.

Skills

Patience & empathy

Problem-solving

Strong communication

Tech-savvy

Multitasking

Customer service experience

Education

High school diploma

Job description

Guardian Protection is seeking a Customer Care Specialist to serve as the friendly, knowledgeable voice for customers using security systems and smart home technology.

You will handle inbound calls related to monitoring, billing, and account inquiries, and deliver compassionate service while promoting product solutions. This role emphasizes empathy, problem solving, and clear communication to build lasting customer relationships.