Smart Home Troubleshooting Specialist

Guardian-Protection-; Marshall Township (PA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401K

Paid time-off

Job summary

Armstrong Group is seeking Customer Service Representatives to be the frontline support for customers facing issues with smart home security products and services. You will diagnose and resolve technical problems, guiding customers through real-time solutions with a calm, empathetic phone presence.

We offer competitive hourly pay, benefits from day one, and ongoing training in a culture that values growth, teamwork, and integrity.

Qualifications

• Strong communication skills with a calm, clear phone presence.
• Proven ability to troubleshoot technical issues (software, hardware, connectivity).
• Desire to learn about technology and new products.
• Ability to multitask and stay organized in a fast-paced setting.
• Genuine desire to help people and solve problems.

Responsibilities

• Handle inbound customer calls with professionalism and empathy.
• Diagnose and resolve technical issues across devices and platforms.
• Walk customers through step-by-step solutions in real time.
• Promote safety by educating customers and recommending tailored product solutions to drive sales.
• Support an ever-changing tech-driven industry.

Skills

Troubleshooting

Communication

Multitasking

Customer focus

Tech-savvy

Job description

Armstrong Group is seeking Customer Service Representatives to be the frontline support for customers facing issues with smart home security products and services. You will diagnose and resolve technical problems, guiding customers through real-time solutions with a calm, empathetic phone presence.

We offer competitive hourly pay, benefits from day one, and ongoing training in a culture that values growth, teamwork, and integrity.