Smart Home Security Technician - Protect & Install Homes

ADT; Village of Elmsford (NY); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Paid vacation

Tuition reimbursement

Referral bonuses

Career growth

Casual work environment

Employee development

Job summary

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program security and site automation solutions at customers’ homes or businesses. You’ll test signals, ensure connectivity with monitoring, and deliver outstanding service with a customer-first mindset.

Ideal candidates have service experience, technical aptitude, strong communication skills, and a valid driver's license. ADT offers competitive benefits and opportunities for growth within a leading security company.

Qualifications

• Service experience in security or home automation preferred.
• Technical aptitude for troubleshooting and configuring systems.
• Strong verbal communication with customers and team.
• Customer-focused and proactive mindset.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, helping customers fix and understand their home protection.
• Work in a dynamic, collaborative environment, with customers and coworkers.
• Visit customers at their homes or businesses to provide solutions.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focus

Thrives under uncertainty

Valid driver’s license

Education

High School degree or equivalent

Job description

ADT is seeking a Residential Service Technician to troubleshoot, configure, and program security and site automation solutions at customers’ homes or businesses. You’ll test signals, ensure connectivity with monitoring, and deliver outstanding service with a customer-first mindset.

Ideal candidates have service experience, technical aptitude, strong communication skills, and a valid driver's license. ADT offers competitive benefits and opportunities for growth within a leading security company.