Smart Home Security Service Technician

ADT; Cincinnati (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full benefits after 31 days

Casual work environment

Medical

Dental

Vision

401(k) with employer matching

Paid vacation

Tuition reimbursement

Employee referral bonuses

Job summary

ADT is hiring a Residential Service Technician to troubleshoot, configure, and program existing security and site automation solutions in customers' homes or businesses. You will test system signals, ensure proper operation, and deliver outstanding service.

Ideal candidates have service experience, strong technical aptitude, excellent communication, a customer-focused mindset, and a valid driver's license. A high school diploma or equivalent is required, with opportunities for growth and

Qualifications

• Service experience is required.
• Strong technical aptitude and problem-solving skills.
• Excellent verbal communication and customer focus.
• Valid driver’s license is required.
• High School diploma or equivalent.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Verbal communication

Customer focus

Driver's license

Problem solving

Education

High School diploma or the equivalent

Job description

ADT is hiring a Residential Service Technician to troubleshoot, configure, and program existing security and site automation solutions in customers' homes or businesses. You will test system signals, ensure proper operation, and deliver outstanding service.

Ideal candidates have service experience, strong technical aptitude, excellent communication, a customer-focused mindset, and a valid driver's license. A high school diploma or equivalent is required, with opportunities for growth and