Residential Smart Home Security Technician

ADT Security Services; Madison Heights (MI); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career development opportunities

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, and program existing security and site automation solutions. You will visit customers at their homes or businesses to install and service systems, ensuring reliable protection.

The role requires service experience, strong communication, and a valid driver's license. ADT offers comprehensive benefits, a supportive work environment, and opportunities for career growth.

Qualifications

• Experience in service roles in security or related field.
• Solid technical aptitude and problem-solving skills.
• Excellent verbal communication and customer-focused mindset.
• Ability to work in dynamic, collaborative environments.
• Willingness to visit customers at homes or businesses to provide solutions.

Responsibilities

• Services fire and CO detection, networking, hosted video, and access control.
• Follow wired/wireless installation and connection procedures.
• Test and validate system signals with central monitoring for service.
• Act as a customer service champion, helping customers understand protections.
• Work closely with customers and coworkers in a collaborative setting.
• You will visit customers at their homes or businesses to provide solutions.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused

Thrive in uncertainty

Valid driver's license

Education

High School degree or the equivalent

Job description

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, and program existing security and site automation solutions. You will visit customers at their homes or businesses to install and service systems, ensuring reliable protection.

The role requires service experience, strong communication, and a valid driver's license. ADT offers comprehensive benefits, a supportive work environment, and opportunities for career growth.