Residential Smart Home Security Technician

ADT; Hollis (NH); On-site; USD 26,904 - 49,965; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision coverage

401(k) with employer matching

Paid vacation

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Casual, energetic work environment

Job summary

ADT is seeking a Residential Service Technician to diagnose, configure, and program security and home automation systems at customers' homes or small businesses. You will install, service, and troubleshoot devices, ensuring reliable operation and customer satisfaction.

Ideal candidates bring hands-on service experience, strong communication, and a customer-first mindset; a valid driver's license and a high school diploma are required.

Qualifications

• Hands-on service experience with home security or automation systems.
• Good technical aptitude with the ability to troubleshoot and configure devices.
• Excellent communication skills and focus on customer satisfaction.
• Ability to adapt to varying customer environments and schedules.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
• This role involves providing solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused mindset

Thrive in uncertainty

Valid driver''s license

Education

High School diploma or the equivalent

Job description

ADT is seeking a Residential Service Technician to diagnose, configure, and program security and home automation systems at customers' homes or small businesses. You will install, service, and troubleshoot devices, ensuring reliable operation and customer satisfaction.

Ideal candidates bring hands-on service experience, strong communication, and a customer-first mindset; a valid driver's license and a high school diploma are required.