Smart Home Security Technician

ADT Security Services; Horsham (PA); Hybrid; USD 28,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer matching

Paid vacation

Tuition reimbursement

Employee referral bonuses

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions in homes and small businesses.

You will service fire and carbon monoxide detection, networking, hosted video solutions, and access control, testing system signals with central monitoring to ensure reliable service. This role involves visiting customers at their homes or businesses in a dynamic, collaborative environment.

Qualifications

• Customer-focused service experience in residential or commercial settings.
• Strong verbal communication and problem-solving skills.
• Technical aptitude with basic networking and security concepts.
• Valid driver's license and ability to travel to customer sites.

Responsibilities

• Services fire and carbon monoxide detection, networking, hosted video solutions, and access control.
• Follow and complete required processes of wired/wireless technology and connection procedures.
• Test and validate system signals/communication with central monitoring to properly establish service.
• A customer service champion, demonstrating the willingness to help our customers fix as well as understand the protection in their home.
• Work in a dynamic, collaborative environment, with customers and coworkers.
• Provide solutions by visiting customers at their homes or businesses.

Skills

Service experience

Technical aptitude

Verbal communication

Customer focus

Adaptability

Driver's license

High school diploma

Education

High School diploma or equivalent

Job description

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, reconstruct and program existing security and site automation solutions in homes and small businesses.

You will service fire and carbon monoxide detection, networking, hosted video solutions, and access control, testing system signals with central monitoring to ensure reliable service. This role involves visiting customers at their homes or businesses in a dynamic, collaborative environment.