Residential Security & Smart Home Technician

ADT Security Services; California (MO); Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Casual work environment

Career growth opportunities

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure and program security and automation systems at customer sites. You will test signals, work with central monitoring, and ensure reliable protection for homes and businesses.

The role requires service experience, strong technical aptitude, and excellent communication. A valid driver’s license, high school diploma, and a customer-first mindset are essential for success.

Qualifications

• Service experience preferred or demonstrated in field-based roles.
• Strong technical aptitude and problem-solving ability.
• Excellent verbal communication with customers and teammates.
• Customer-focused mindset with a solution-oriented approach.
• Ability to adapt and thrive in uncertain conditions.
• Valid driver's license and clean driving record.
• High school diploma or equivalent required.

Responsibilities

• Troubleshoot, configure, and service residential security and automation systems.
• Install and test wired/wireless components and verify signaling with central monitoring.
• Communicate clearly with customers, provide guidance, and ensure satisfaction.
• Collaborate with teammates in a dynamic, field-based environment.
• Occasionally visit homes or small business sites to deliver solutions.
• Maintain readiness to respond to service requests and updates.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused mindset

Thrive in uncertainty

Valid driver's license

Education

High School diploma or equivalent

Job description

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure and program security and automation systems at customer sites. You will test signals, work with central monitoring, and ensure reliable protection for homes and businesses.

The role requires service experience, strong technical aptitude, and excellent communication. A valid driver’s license, high school diploma, and a customer-first mindset are essential for success.