Residential Security Technician - Service & Troubleshooting

ADT Security Services; Phoenix (AZ); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) with employer matching

Paid vacation time

Tuition reimbursement

Employee referral bonuses

Career growth opportunities

Job summary

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, and program existing security and site automation solutions at residential and small business sites.

You will test signals, validate communications with central monitoring, and ensure timely service while delivering excellent customer support and protection insights. A valid driver's license and a high school diploma are required; company benefits begin after 31 days.

Qualifications

• Minimum high school education or equivalent required.
• Strong technical aptitude and customer-focused mindset.
• Valid driver's license and ability to work in customers' homes.

Responsibilities

• Service fire and carbon monoxide detection, networking, hosted video, and access control.
• Follow and complete wired/wireless tech and connection procedures.
• Test and validate system signals/communication with central monitoring.
• Be a customer service champion, helping customers understand protection at home.

Skills

Service experience

Technical aptitude

Strong verbal communication

Customer focused

Thrive in uncertainty

Valid driver's license

High School degree

Education

High School degree or equivalent

Job description

ADT Security Services is seeking a Residential Service Technician to troubleshoot, configure, and program existing security and site automation solutions at residential and small business sites.

You will test signals, validate communications with central monitoring, and ensure timely service while delivering excellent customer support and protection insights. A valid driver's license and a high school diploma are required; company benefits begin after 31 days.