Sleep Technician: Help Patients Sleep Better at Home

Apria, Inc.; Norfolk (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Short- and long-term disability

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Mental, physical, and financial well‑b

Job summary

Accendra Health is seeking a patient-focused team member to handle equipment setup and instruction while delivering outstanding customer service for home medical equipment users. You will educate patients on device operation, assist with therapy setup, document interactions, process payments, and coordinate with care teams to ensure safe, effective use of equipment.

A high school diploma or GED is required and two years of in-person customer service is expected.

Qualifications

• High school diploma or GED is required.
• Two years of in-person customer service experience required.

Responsibilities

• Interact with patients of all ages.
• Document all patient interactions in their record.
• Listen, resolve complaints, and escalate as needed.
• Prepare setups and set equipment to prescribed therapy.
• Identify and provide interfaces for mask application.
• Educate patients on home medical equipment use and safety.
• Answer inquiries and follow up on technical issues.
• Explain insurance payor equipment utilization requirements.
• Encourage patients with their therapy and equipment usage.
• Process payments and complete related paperwork.
• Perform other duties as required.

Skills

Customer focus

Action oriented

Collaborative

Effective communicator

Energetic and passionate

Relationship builder

Education

High school diploma or GED

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a patient-focused team member to handle equipment setup and instruction while delivering outstanding customer service for home medical equipment users. You will educate patients on device operation, assist with therapy setup, document interactions, process payments, and coordinate with care teams to ensure safe, effective use of equipment.

A high school diploma or GED is required and two years of in-person customer service is expected.