Home Sleep Equipment Specialist

Apria Healthcare; Norfolk (VA); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is hiring to support home-based care through equipment setup and patient education. You will perform product demonstrations, document interactions, and resolve issues while guiding patients on therapy usage and insurance requirements.

The role requires strong customer service experience, communication skills, and the ability to work with patients of all ages in a home setting. This position is on-site at our Norfolk area locations with comprehensive teammate benefits.

Qualifications

• High school diploma or GED required.
• Two years in-person customer service interaction required.

Responsibilities

• Responsible for equipment setup and instruction while providing exceptional customer service.
• Communicates with patients of all ages and documents interactions in their records.
• Resolves complaints and escalates as warranted.
• Preps for setups and sets equipment to prescribed therapy.
• Educates patients on home medical equipment use, fitting, routine cleaning, warranty and safety.
• Answers inquiries and follows up on technical issues with equipment.
• Educates patients on insurance payor equipment utilization requirements.
• Encourages therapy adherence and safe equipment usage.
• Collects and processes payments from patients.
• Completes paperwork related to delivery, pickup, exchange, repair, and other forms.

Skills

Customer focus

Action oriented

Collaborative

Effective communicator

Energetic

Relationship building

Education

High school diploma or GED

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is hiring to support home-based care through equipment setup and patient education. You will perform product demonstrations, document interactions, and resolve issues while guiding patients on therapy usage and insurance requirements.

The role requires strong customer service experience, communication skills, and the ability to work with patients of all ages in a home setting. This position is on-site at our Norfolk area locations with comprehensive teammate benefits.