Home Sleep Equipment Specialist

Apria-Healthcare; Virginia Beach (VA); On-site; USD 38,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Paid time off

401(k) Plan

Flexible Spending Accounts

Life insurance

Disability coverage

Employee assistance program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is seeking a compassionate, customer-focused team member in Virginia Beach to support home medical equipment setup and patient education. You will document interactions, answer questions, and assist with payments and paperwork while promoting safe use of devices.

The role emphasizes empathy, clear communication, and teamwork as part of a nationwide care network delivering essential equipment and services to patients at home.

Qualifications

• High school diploma or GED required.
• Minimum two years of in-person customer service experience.
• Proficient with MS Office suite including Access, Excel, PowerPoint, Word.
• English language proficiency.

Responsibilities

• Assist with equipment setup and patient education.
• Document all patient interactions in the records.
• Answer questions and resolve issues; escalate as needed.
• Process payments and complete delivery paperwork.
• Maintain safe, clean home medical equipment use and safety.

Skills

Customer focus

Action oriented

Collaborative

Effective communicator

Energetic mindset

Relationship builder

Education

High School Diploma or GED

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Accendra Health is seeking a compassionate, customer-focused team member in Virginia Beach to support home medical equipment setup and patient education. You will document interactions, answer questions, and assist with payments and paperwork while promoting safe use of devices.

The role emphasizes empathy, clear communication, and teamwork as part of a nationwide care network delivering essential equipment and services to patients at home.