Sleep Therapy Equipment Specialist

Accendra Health; Richmond (VA); On-site; USD 27,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off plan

401(k) Plan

Flexible Spending Accounts

Basic life insurance

Disability coverage

Accident insurance

Teammate Assistance Program

Paid parental leave

Domestic partner benefits

Well-being programs

Job summary

Accendra Health is hiring a Sleep Technician to help patients feel comfortable using prescribed sleep therapy equipment. You will provide setup, education, technical support and compassionate service while encouraging adherence to therapy.

Experience in patient care or healthcare services is preferred; strong communication and independent work skills are essential. The role is based in Richmond, VA with a comprehensive benefits program and equal opportunity employment.

Qualifications

• Minimum two years of in-person customer service experience.
• Ability to clearly explain equipment instructions and technical information.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organization and attention to detail.

Responsibilities

• Prepare and configure sleep therapy equipment according to prescribed settings.
• Set up equipment and teach patients and caregivers how to use, clean, and maintain it safely.
• Explain equipment features, warranties, and important safety information.
• Answer patient questions and troubleshoot technical equipment issues.
• Follow up with patients regarding equipment use and compliance.
• Develop and update basic patient care plans based on physician orders when required.
• Accurately document all patient and customer interactions.

Skills

Customer service

Equipment setup

Technical support

Documentation

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Accendra Health is hiring a Sleep Technician to help patients feel comfortable using prescribed sleep therapy equipment. You will provide setup, education, technical support and compassionate service while encouraging adherence to therapy.

Experience in patient care or healthcare services is preferred; strong communication and independent work skills are essential. The role is based in Richmond, VA with a comprehensive benefits program and equal opportunity employment.