Home Sleep Equipment Technician

Apria Healthcare LLC; Norfolk (VA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401(k)

Flexible Spending Accounts

Basic life insurance

Disability coverage

Assistance Program

Parental leave

Domestic partner benefits

Well-being programs

Job summary

Apria Healthcare LLC is seeking a frontline teammate to assist patients with home medical equipment. You will set up devices, instructions, and provide exceptional service to customers in their homes or at locations as needed.

Responsibilities include documenting interactions, resolving issues, and ensuring safety and insurance requirements are followed. A high school diploma and 2 years of in-person customer service are required.

Qualifications

• High school diploma or GED required.
• Two years of in-person customer service experience required.

Responsibilities

• Set up equipment and instruct patients on use of home medical devices.
• Document all interactions with patients in their records.
• Address questions and escalate issues as needed to appropriate personnel.
• Educate patients on insurance payor equipment requirements and safety.

Skills

Customer service

Communication

Teamwork

Attention to detail

Mechanical aptitude

Education

High school diploma or GED

Tools

Access

Excel

PowerPoint

MS Project

Visio

Word

Job description

Apria Healthcare LLC is seeking a frontline teammate to assist patients with home medical equipment. You will set up devices, instructions, and provide exceptional service to customers in their homes or at locations as needed.

Responsibilities include documenting interactions, resolving issues, and ensuring safety and insurance requirements are followed. A high school diploma and 2 years of in-person customer service are required.