Sleep Therapy Technician — Patient Care & Equipment Setup

Apria-Healthcare; Richmond (VA); On-site; USD 26,000 - 32,000; Full time

Job summary

Accendra Health is seeking a Sleep Technician in the United States to assist patients with sleep therapy equipment. You’ll set up devices, educate patients and caregivers, and provide compassionate support to ensure adherence to prescribed therapy.

The role requires strong customer service, clear communication, and the ability to work independently. Expect hourly compensation with opportunities for growth, and a supportive team environment focused on safe, effective patient care.

Qualifications

• High school diploma or GED.
• At least two years of in-person customer service experience.
• Strong customer service and patient-support skills.
• Ability to clearly explain equipment instructions and technical information.
• Strong verbal and written communication skills.
• Ability to work independently with minimal supervision.
• Strong organization and attention to detail.
• English proficiency in reading, writing, and verbal communication.

Responsibilities

• Prepare and configure sleep therapy equipment according to prescribed settings.
• Set up equipment and teach patients and caregivers how to use, clean, and maintain it safely.
• Explain equipment features, warranties, and important safety information.
• Answer patient questions and troubleshoot technical equipment issues.
• Follow up with patients regarding equipment use, therapy concerns, and compliance.
• Encourage and support patients in following their prescribed therapy.
• Assess and reassess patients’ care and service needs throughout their contact with the organization.
• Develop and update basic patient care plans based on physician orders and assessment findings, when required.
• Monitor patients’ responses to the equipment and services provided.
• Accurately document all patient and customer interactions.
• Address patient concerns and refer complaints to the appropriate team member when necessary.
• Collect and process patient payments.
• Complete documentation related to equipment delivery, pickup, exchange, repair, or replacement.

Skills

Customer service

Communication

English proficiency

Technical explanations

Microsoft Word and Excel

Independent work

Team collaboration

Education

High school diploma or GED

Tools

Sleep therapy equipment

Healthcare software systems

Job description

Accendra Health is seeking a Sleep Technician in the United States to assist patients with sleep therapy equipment. You’ll set up devices, educate patients and caregivers, and provide compassionate support to ensure adherence to prescribed therapy.

The role requires strong customer service, clear communication, and the ability to work independently. Expect hourly compensation with opportunities for growth, and a supportive team environment focused on safe, effective patient care.