Sleep Solutions Specialist — High-Earning, Customer-First

Mattress Firm Inc.; Kansas City (KS); On-site; USD 53,000 - 63,000; Full time

Benefits offered by this job

401(k) match

Medical, dental, vision plans

Employee discounts on products

On-the-job training

Uncapped commissions

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will execute selling programs using digital tools and support a seamless omnichannel experience that centers the customer.

You will drive personal sales performance, maintain relationships post-purchase, and stay aware of competitors’ offerings while leveraging social media to boost brand awareness.

Qualifications

• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.

Responsibilities

• Provide product knowledge to customers as a subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase, including delivery reminders.
• Monitor competitors' ads and services to stay competitive.
• Engage with social media to boost brand awareness and sales.

Skills

Customer service

Sales

Product knowledge

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products. You will execute selling programs using digital tools and support a seamless omnichannel experience that centers the customer.

You will drive personal sales performance, maintain relationships post-purchase, and stay aware of competitors’ offerings while leveraging social media to boost brand awareness.