Sleep Solutions Specialist

Mattress Firm Inc.; Newtown Square (MD); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Career growth

401(k) match

Mental health resources

Health plans

Pay-on-demand

Uncapped commissions

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience and serve as a trusted sleep authority. You will guide customers to best-in-class products while using digital tools to support a seamless omnichannel experience.

Focus on building relationships, delivering product knowledge, and driving sales performance and KPIs, while upholding company values and initiatives. Physical requirements include lifting 50+ pounds as needed.

Qualifications

• Sales-driven role focusing on achieving KPIs.
• Strong customer service mindset and relationship-building.
• Ability to communicate product knowledge effectively.

Responsibilities

• Elevate in-store customer experience and act as a trusted sleep authority.
• Support omnichannel experience using digital tools.
• Drive sales performance and KPIs while upholding company values.
• Maintain customer relationships post-purchase and assist with issues.
• Monitor competition and brand advertising to inform strategy.

Skills

Sales

Customer service

Relationship-building

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience and serve as a trusted sleep authority. You will guide customers to best-in-class products while using digital tools to support a seamless omnichannel experience.

Focus on building relationships, delivering product knowledge, and driving sales performance and KPIs, while upholding company values and initiatives. Physical requirements include lifting 50+ pounds as needed.