Sleep Product Specialist & Customer Advocate

Mattress Firm Inc.; Nebraska; On-site; USD 73,000 - 89,000; Full time

Benefits offered by this job

Career growth

401(k)

Mental health resources

Medical/dental/vision plans

Pay on-demand

Base pay / uncapped commissions

Employee discounts on mattresses

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience, acting as a trusted sleep authority and delivering best-in-class products. You will support omnichannel selling programs, nurture strong customer relationships, and use digital tools to drive sales and KPIs while upholding company values.

Responsibilities include providing product knowledge, maintaining relationships post-purchase, and contributing to brand awareness.

Qualifications

• Must be able to lift, push, or pull 50+ pounds.

Responsibilities

• Elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase and resolve issues as needed.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience, acting as a trusted sleep authority and delivering best-in-class products. You will support omnichannel selling programs, nurture strong customer relationships, and use digital tools to drive sales and KPIs while upholding company values.

Responsibilities include providing product knowledge, maintaining relationships post-purchase, and contributing to brand awareness.