Sleep Expert & In-Store Experience Pro

Mattress Firm Inc.; Newtown Township (Delaware County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, vision plans

Employee discounts

On-the-job training

Career growth opportunities

Job summary

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products.

You will execute selling programs with digital tools to create an engaging omnichannel experience centered on the customer. Responsibilities include driving sales performance, maintaining relationships after purchase, monitoring competition, and leveraging social media to boost brand awareness.

Qualifications

• Provide exceptional customer service to help customers choose the right products.
• Communicate product knowledge clearly to customers.
• Drive sales performance and meet KPIs.

Responsibilities

• Elevate in-store experience as a trusted sleep authority.
• Sell mattresses and accessories using company programs and digital tools.
• Maintain customer relationships during and after purchase (delivery reminders, issue resolution).
• Monitor competition and advertised services to inform customers and improve offerings.
• Leverage social media to boost brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales

Communication

Job description

Mattress Firm Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and offering best-in-class products.

You will execute selling programs with digital tools to create an engaging omnichannel experience centered on the customer. Responsibilities include driving sales performance, maintaining relationships after purchase, monitoring competition, and leveraging social media to boost brand awareness.