Sleep Expert & In-Store Sales Advisor

Mattress Firm; Newtown Square (Delaware County); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Career growth

401(k) matching

Mental health resources

Medical plans

Dental plans

Get paid on-demand

Employee discounts

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress and sleep solution. You’ll use digital tools and contribute to an engaging omnichannel environment that puts the customer at the center.

You will drive personal sales performance and KPIs, share product knowledge, and maintain relationships before and after purchases, including delivery reminders and issue resolution.

Responsibilities

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress and sleep solution. You’ll use digital tools and contribute to an engaging omnichannel environment that puts the customer at the center.

You will drive personal sales performance and KPIs, share product knowledge, and maintain relationships before and after purchases, including delivery reminders and issue resolution.