Sleep Expert: Elevate Sleep & Customer Experience

Mattress Firm; Carlisle (Cumberland County); On-site; USD 49,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Mental health resources

Medical/dental/vision plans

Paid on-demand pay

Employee discounts on products

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience, acting as a trusted sleep authority and guiding customers through best-in-class products with digital tools. The role supports an omnichannel environment and centers the customer in every interaction.

Responsibilities include building relationships, sharing product knowledge, driving sales KPIs, and maintaining post-purchase follow-up while staying aware of competitors and leveraging social channels to boost

Qualifications

• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience, acting as a trusted sleep authority and guiding customers through best-in-class products with digital tools. The role supports an omnichannel environment and centers the customer in every interaction.

Responsibilities include building relationships, sharing product knowledge, driving sales KPIs, and maintaining post-purchase follow-up while staying aware of competitors and leveraging social channels to boost