Sleep Solutions Specialist — Customer-Centric Sales & Service

Mattress Firm, Inc.; Misenheimer (NC); On-site; USD 43,000 - 47,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and viz

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm睡眠품

Job summary

Mattress Firm is seeking a customer-focused sales associate in the United States to build strong relationships and ensure the customer is at the center of every interaction.

You will provide product knowledge and drive sales performance while upholding company values, managing post-purchase follow-ups, and staying aware of competitive offerings. You must be able to lift 50+ pounds and participate in team initiatives.

Qualifications

• Customer-focused relationships with customers.
• Provide technical and product knowledge information to customers.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships during and after purchase and handle issues.
• Monitor competitor offerings and market activity.
• Leverage social media to boost brand awareness.
• Lift, push, or pull 50+ pounds.

Responsibilities

• Create an environment where the customer is the center of the experience.
• Provide product knowledge and serve as subject matter expert.
• Drive individual sales performance and KPIs.
• Maintain customer relationships during and after purchase.
• Be aware of competition and advertising by competitors.
• Support brand awareness through social media efforts.
• Handle physical tasks including lifting 50+ pounds.

Skills

Customer relations

Product knowledge

Sales performance

Competitive awareness

Social media

Physical strength

Job description

Mattress Firm is seeking a customer-focused sales associate in the United States to build strong relationships and ensure the customer is at the center of every interaction.

You will provide product knowledge and drive sales performance while upholding company values, managing post-purchase follow-ups, and staying aware of competitive offerings. You must be able to lift 50+ pounds and participate in team initiatives.