Sleep Product Specialist & Customer Experience Leader

Mattress Firm, Inc.; Camden (SC); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

On-demand pay

Employee discounts on sleep products

Job summary

Mattress Firm is seeking a Sleep Expert to elevate in-store experiences by acting as a trusted sleep authority and guiding customers with best-in-class products. You will drive sales, share product knowledge, and maintain relationships post-purchase, while leveraging digital tools for an omnichannel approach.

The role emphasizes physical activity, lifting 50+ pounds, and maintaining competitive awareness. Exceptional customer service and a focus on brand values are essential.

Qualifications

• Strong customer service and communication skills.
• Ability to learn and share product knowledge as a sleep expert.
• Demonstrate ability to meet sales KPIs and drive performance.

Responsibilities

• Create an in-store environment with the customer at the center.
• Provide technical and product information to customers as a subject matter expert.
• Drive sales performance and KPIs while modeling company values.

Skills

Customer service

Sales performance

Product knowledge

Tools

Digital tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate in-store experiences by acting as a trusted sleep authority and guiding customers with best-in-class products. You will drive sales, share product knowledge, and maintain relationships post-purchase, while leveraging digital tools for an omnichannel approach.

The role emphasizes physical activity, lifting 50+ pounds, and maintaining competitive awareness. Exceptional customer service and a focus on brand values are essential.