Sleep Expert & In-Store Experience Leader

Mattress Firm Inc.; Temecula (CA); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

On-the-job training

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Get paid on-demand Base pay or uncapsd

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience. You will be the trusted sleep authority, sharing product knowledge and supporting omnichannel shopping to place the customer at the center.

You will drive personal sales performance, manage relationships through the purchase journey, and contribute to a dynamic team focused on growth, service excellence, and brand initiatives. The role requires physical readiness to lift 50+ pounds.

Qualifications

• Excellent customer service and communication skills.
• Ability to lift 50+ pounds as part of the role.
• Comfort with meeting sales KPIs and targets.

Responsibilities

• Create an environment where the customer is at the center by building relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain relationships after purchase and assist with delivery reminders and service.
• Be aware of competitors' offerings and promotions.
• Use social media to support brand awareness and sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer relationships

Product knowledge

Sales performance

Physical stamina

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store customer experience. You will be the trusted sleep authority, sharing product knowledge and supporting omnichannel shopping to place the customer at the center.

You will drive personal sales performance, manage relationships through the purchase journey, and contribute to a dynamic team focused on growth, service excellence, and brand initiatives. The role requires physical readiness to lift 50+ pounds.