Sleep Expert: Uncapped Commissions & 401(k) Match

Mattress Firm Inc.; New York (NY); On-site; USD 53,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, prescription, and vis

Employee discounts on Mattress Firm

On-the-job training and development

Mental health and life resources

Job summary

Mattress Firm is seeking Sleep Experts to elevate the in-store customer experience by providing expert product knowledge and guidance in selecting the right mattress. You will drive sales through Mattress Firm selling programs and digital tools, creating a seamless omnichannel experience that centers the customer in every interaction.

The role emphasizes building lasting customer relationships, resolving issues, and staying informed about competitors and promotions to boost brand awareness and

Responsibilities

• Elevate the customer's in-store experience by acting as a trusted sleep authority with product knowledge.
• Drive sales by executing Mattress Firm selling programs and using digital tools.
• Support a seamless omnichannel experience to engage customers at the center of the service model.
• Maintain relationships with customers postpurchase, including delivery reminders and issue resolution.
• Monitor competition and advertising to inform sales strategies and brand awareness.

Job description

Mattress Firm is seeking Sleep Experts to elevate the in-store customer experience by providing expert product knowledge and guidance in selecting the right mattress. You will drive sales through Mattress Firm selling programs and digital tools, creating a seamless omnichannel experience that centers the customer in every interaction.

The role emphasizes building lasting customer relationships, resolving issues, and staying informed about competitors and promotions to boost brand awareness and