Sleep Expert: In-Store Sales with Uncapped Commission

Mattress Firm, Inc.; Kahului (HI); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

401(k) with employer matching

Employee discounts on sleep products

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and helping customers find their dream mattress. You will use digital tools to assist shopping, close sales, and support omnichannel initiatives.

The role emphasizes building lasting customer relationships, meeting KPIs, and staying informed about competitors. Lifting up to 50+ pounds and engaging customers are part of daily duties.

Qualifications

• Experience in retail sales or customer service is preferred.
• Strong communication and relationship-building skills.
• Ability to work in a fast-paced environment and meet sales KPIs.

Responsibilities

• Elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the right mattress.
• Provide product knowledge and close sales while supporting company selling programs.
• Maintain customer relationships during and after purchase, including delivery reminders.

Skills

Customer service

Sales ability

Communication

Tools

Digital tools

Omnichannel tools

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and helping customers find their dream mattress. You will use digital tools to assist shopping, close sales, and support omnichannel initiatives.

The role emphasizes building lasting customer relationships, meeting KPIs, and staying informed about competitors. Lifting up to 50+ pounds and engaging customers are part of daily duties.