Sleep Expert: In-Store Sales with Uncapped Commission

Mattress Firm, Inc.; South Portland (ME); On-site; USD 62,000 - 75,000; Full time

Benefits offered by this job

Career growth opportunities

401(k) with employer matching

Mental health resources

Medical, dental, vision plans

Employee discounts

On-the-job training

Performance incentives

Job summary

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the best mattress solutions.

You will drive sales, share product knowledge, and maintain relationships through delivery reminders and post-purchase support. This role emphasizes customer-centric service and a strong reliance on company programs and omnichannel tools.

Qualifications

• Experience in retail sales and delivering high-quality customer service.
• Ability to meet sales goals and handle multiple tasks.
• Strong communication and product knowledge to guide customers.

Responsibilities

• Elevate and enhance the customer's in-store experience by being a trusted sleep authority and offering best-in-class products.
• Execute Mattress Firm selling programs with the use of digital tools and support a seamless omnichannel experience to create a compelling and engaging environment that puts the customer at the center.
• Create an environment where the customer is always at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and supporting company initiatives.
• Maintain customer relationships during and after purchase (resolve customer issues, send delivery reminders, etc.).
• Maintain awareness of the competition, advertisements and services offered by competitors.
• Leverage social media to positively impact brand awareness and increase sales.
• Lift, push, or pull 50+ pounds.

Skills

Customer service

Sales skills

Communication

Product knowledge

Job description

Mattress Firm, Inc. is seeking a Sleep Expert to elevate the in-store experience by acting as a trusted sleep authority and guiding customers to the best mattress solutions.

You will drive sales, share product knowledge, and maintain relationships through delivery reminders and post-purchase support. This role emphasizes customer-centric service and a strong reliance on company programs and omnichannel tools.