Sleep Expert: In-Store Authority with Uncapped Commissions

Mattress Firm; Santa Cruz (CA); On-site; USD 60,000 - 74,000; Full time

Benefits offered by this job

401(k) with employer matching

Medical, dental, vision plans

Get paid on-demand

Employee discounts on sleep products

Mental health resources

Life resources

Job summary

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority. You will guide customers to the right mattress using digital tools, while delivering an engaging omnichannel experience that centers the customer.

This full-time role offers uncapped commissions and a 401(k) match, with growth opportunities. The position emphasizes customer relationships, product knowledge, and achieving personal sales KPIs.

Qualifications

• Strong customer service and communication skills.
• Ability to build lasting customer relationships.
• Willingness to learn product knowledge and selling programs.
• Ability to lift, push, or pull 50+ pounds.

Responsibilities

• Create an environment where the customer is centered by cultivating strong relationships.
• Provide technical and product knowledge information to customers and serve as subject matter expert.
• Drive individual sales performance and KPIs while demonstrating company values and initiatives.
• Maintain customer relationships during and after purchase; resolve issues and send delivery reminders.
• Maintain awareness of competitors and their offerings; monitor advertisements.
• Leverage social media to positively impact brand awareness and increase sales.

Skills

Customer service

Sales performance

Product knowledge

Relationship building

Omnichannel selling

Job description

Mattress Firm is hiring Sleep Experts to elevate the in-store experience by acting as a trusted sleep authority. You will guide customers to the right mattress using digital tools, while delivering an engaging omnichannel experience that centers the customer.

This full-time role offers uncapped commissions and a 401(k) match, with growth opportunities. The position emphasizes customer relationships, product knowledge, and achieving personal sales KPIs.