Sleep Expert: In-Store Authority & Growth

Mattress Firm, Inc.; Mesa (AZ); On-site; USD 51,000 - 62,000; Full time

Benefits offered by this job

Excellent career growth opportunities

401(k) with employer matching

Mental health and life resources

Medical, dental, prescription, and vis

Get paid on-demand

Base pay or uncapped commission

Employee discounts on Mattress Firm睡眠製

Job summary

Mattress Firm is seeking a Sleep Expert to help customers find their dream mattress and create an exceptional in-store experience. You will be the trusted sleep authority, sharing product knowledge and guiding choices while supporting a seamless omnichannel journey.

In this full-time role, you’ll build lasting relationships, drive sales, and stay aware of competitive offerings. You may lift 50+ pounds and work with digital tools to execute selling programs.

Qualifications

• Strong customer service and relationship-building skills.
• Ability to convey product knowledge and act as subject matter expert.
• Ability to drive sales and meet KPIs.
• Willingness to lift 50+ pounds.

Responsibilities

• Create an environment where the customer is at the center by cultivating strong relationships.
• Provide technical and product knowledge information to customers as a subject matter expert.
• Drive sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase and assist with deliveries.

Skills

Customer service

Sales skills

Product knowledge

Relationship building

Communication

Job description

Mattress Firm is seeking a Sleep Expert to help customers find their dream mattress and create an exceptional in-store experience. You will be the trusted sleep authority, sharing product knowledge and guiding choices while supporting a seamless omnichannel journey.

In this full-time role, you’ll build lasting relationships, drive sales, and stay aware of competitive offerings. You may lift 50+ pounds and work with digital tools to execute selling programs.