Sleep Expert – In-Store Authority & Uncapped Commissions

Mattress Firm Inc.; Langhorne (Bucks County); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

401(k) matching

Medical, dental, vision plans

Employee discounts

On-the-job training

Job summary

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and offering best-in-class products. You will engage customers with product knowledge and help guide them to the right mattress and accessories.

You will drive individual sales performance, maintain relationships after purchase, and stay aware of competitive promotions. The role may involve leveraging social media to boost brand awareness and requires the ability to lift 50+ pounds

Qualifications

• Excellent communication and customer service skills.
• Ability to understand product details and communicate benefits clearly.
• Willingness to learn and follow selling programs and digital tools.
• Ability to lift 50+ pounds as part of store duties.

Responsibilities

• Elevate the customer's in-store experience as a trusted sleep advisor.
• Provide technical and product knowledge information to customers.
• Drive sales performance and KPIs while upholding company values.
• Maintain customer relationships during and after purchase, including delivery reminders.
• Monitor competitors and industry promotions to inform selling strategies.
• Leverage social media to boost brand awareness and sales.

Skills

Sales

Customer service

Product knowledge

Communication

Social media

KPI driven

Job description

Mattress Firm is seeking a Sleep Expert to elevate the in-store experience by serving as a trusted sleep authority and offering best-in-class products. You will engage customers with product knowledge and help guide them to the right mattress and accessories.

You will drive individual sales performance, maintain relationships after purchase, and stay aware of competitive promotions. The role may involve leveraging social media to boost brand awareness and requires the ability to lift 50+ pounds